Show off your homework.
Today's customers are so busy trying to juggle the demands or work, home, family, finances and errands that they are amazed when someone goes to the trouble to find out about them. Before a client meeting, spend a few minutes doing a Web search on the customer and the company. Start the conversation with a comment along the lines of "I noticed on your website..."
Be the voice of reason.
You can generally tell within 10 seconds whether the customer is growing calm or irritated. It's not what you say - it's the sound of your voice. People who have then or high voices, mumble or add useless words (e.g., "ya know", "kinda") garner less respect from customers than those who are more articulate. Conversely, people who lower their voice and enunciate are perceived as more reasonable and intelligent.
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REMEMBER THE DAYS when people noticed good customer service, talked about it and, most important, rewarded you for it? In today's fast-paced world, however, people are so rushed or distracted that good customer service is overlooked. Fortunately, there are several things you can do to enhance your service in ways that your customers will notice.
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Any business owner or individual who think that a natural disaster can't possibly happen to them may want to seriously give this more thought. Everyone is vulnerable to a disaster at some point and being prepared is key.
Get your FREE "EMERGENCY PREPAREDNESS GUIDE" here
In a 2012 survey by the Canadian Red Cross, 66% of Canadians said that there were no steps in place in the event of a disaster.
Disaster proofing a small business doesn't have to be expensive, but it does require business owners to get their employees to buy into the importance of emergency planning both at work and at home. Company owners and their workers can educate themselves on both how to prepare and what to do after a disaster by going online to the Red Cross website.
Today even small, local businesses can be surprisingly reliant on data and technology for everything from billing to fulfillment to regulatory compliance and customer relations. Because of that, any business continuity plan drawn up also has to include provisions to keep telephony and other communication lines open to employees, vendors and clients - as well as a way to ensure the company's data is protected even if its offices are damaged or inaccessible. Click here to receive your 'Business Continuity Tips"
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10/6/2015 0 Comments
Any small business owners who think, "A natural disaster can't possibly happen to me", may want to take some time browsing the Canadian Disaster Database.
Despite literally thousands of disasters, both natural and man-made, that have affected Canadians over the past century, many small business owners still take a "What, me worry?" attitude when it comes to disaster preparedness.
Whether it's from a massive winter storm or a train derailment with hazardous materials, virtually every business is vulnerable to a disaster at some point - and often ow a company fares both during and after the event ends up not so much a matter of luck, but rather preparedness.
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Last year, many Canadian soccer associations stopped keeping score in youth matches. Some people want score-keeping eliminated from all youth sports. They say that tracking wins and losses does not build character in young players and can discourage youngsters from participating in sports. Critics argue that score-keeping enhances kids' enjoyment of the game and can actually encourage ethical conduct. What do you think?
Francine A. Author
Welcome to my Blog. Disclaimer: I am not an expert on the subjects posted on this blog and is merely sharing from either personal experience, articles or other networking sources. Content is intended only as useful tips and resources for business owners and all who visit this blog. Subjects will vary from time to time. NOTE: Some posts may contain affiliate links to products I really love and recommend, which means I may receive a small commission, at no extra cost to you. I will use the earnings to maintain this blog and business.