Be the voice of reason.
You can generally tell within 10 seconds whether the customer is growing calm or irritated. It's not what you say - it's the sound of your voice. People who have then or high voices, mumble or add useless words (e.g., "ya know", "kinda") garner less respect from customers than those who are more articulate. Conversely, people who lower their voice and enunciate are perceived as more reasonable and intelligent.
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Francine A. Author
Welcome to my Blog. Disclaimer: I am not an expert on the subjects posted on this blog and is merely sharing from either personal experience, articles or other networking sources. Content is intended only as useful tips and resources for business owners and all who visit this blog. Subjects will vary from time to time. NOTE: Some posts may contain affiliate links to products I really love and recommend, which means I may receive a small commission, at no extra cost to you. I will use the earnings to maintain this blog and business.