Listen loudly. It's not enough to just listen to customer needs and then offer solutions. You need to be perceived as listening. Starting your comments with "sounds like" forces you to paraphrase your understanding of their needs. It's also a great lead-in to expressing empathy, as in "It sounds like you've had a frustrating time trying to fix this."
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Francine A. Author
Welcome to my Blog. Disclaimer: I am not an expert on the subjects posted on this blog and is merely sharing from either personal experience, articles or other networking sources. Content is intended only as useful tips and resources for business owners and all who visit this blog. Subjects will vary from time to time. NOTE: Some posts may contain affiliate links to products I really love and recommend, which means I may receive a small commission, at no extra cost to you. I will use the earnings to maintain this blog and business.